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Job Description
Distribution and Customer service specialist
Job Description
Position Title: Distribution and Customer service specialist, Russia
Division: SCD
Reports To: Distribution and Customer service Manager, Russia
Job Function Summary
Overview:
Ensure cost-effective and efficient distribution of J&J products in/out of Russia
Control and coordinate activities relating to:
Major ResponsibilitiesApprox. % of Time RequiredCustomer service & local distribution50
Import order processing (customs, warehouse, transport)20Vendors (contracts & invoices processing) 20Reporting 10Key Job Activities:
Customer service & local distribution
Customer order processing (check the availability of products on stock, processing in SAP)
Negotiate delivery conditions with customers
Collaboration with warehouse and transportation companies to ensure in time delivery
Processing of customers claims
SOX reporting
Import order processing (customs, warehouse, transport)
Check & ensure availability of all necessary import documents (Contract, Passport of import deal, etc.)
Determine best transportation option with regard to order in value & volume
Order of transportation service
Issue shipping orders to consignment warehouse for picking and packing orders for deliveries to Russian affiliate
Check and approve shipping documents (CMR, Invoices, Packing lists, Certificates of Analysis)
Trace and coordinate shipments
Plan & coordinate customs clearance process (time, availability of money, prioritization, etc.)
Vendors (contracts & invoices processing)
Keep and update distribution Vendors & Forwarders database
Follow up with performance of OOO J&J distribution vendors
Place requests & orders for distribution relating service
Check Vendors bills & proceed payments
Reporting
Analyze distribution cost and expenses & issue analytical reports
KPI reporting
Job Qualifications
Education: University degree
Experience: 2-years experience in similar position
Knowledge:
Knowledge of customs & international transportation regulations
Knowledge of Russian pharmaceutical market regulation is a plus
Additional RequirementsFluent English
Strong communication skills
PC user skills: SAP, Excel advanced level
CPIM (APICS) is a plus
Job Scope
Supervision Received/Provided:
Reports directly to the Distribution & Customer service Manager, Russia
Distribution and Customer service Specialist, Russia
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